Based on recent customer reviews, JAC Motors is drawing consistent criticism for its aftersales and dealer support rather than its vehicles themselves. Several owners praise the T9 as an attractive, value for money bakkie, and one salesperson is described as amazing. However, customers dealing with Menlyn, Hatfield, Polokwane, Midrand, Boksburg, Northcliff and Durban report unanswered calls, promised callbacks that never come, slow parts ordering, disputed warranty claims and vehicles held for weeks. Missing documents, expired licence discs and unresolved engine faults leave buyers feeling abandoned after purchase.
TrustIndex
2.1
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About JAC Motors
What do customers say about JAC Motors?
Based on recent customer reviews, JAC Motors is drawing consistent criticism for its aftersales and dealer support rather than its vehicles themselves. Several owners praise the T9 as an attractive, value for money bakkie, and one salesperson is described as amazing. However, customers dealing with Menlyn, Hatfield, Polokwane, Midrand, Boksburg, Northcliff and Durban report unanswered calls, promised callbacks that never come, slow parts ordering, disputed warranty claims and vehicles held for weeks. Missing documents, expired licence discs and unresolved engine faults leave buyers feeling abandoned after purchase.
Is JAC Motors trustworthy?
JAC Motors has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked JAC Motors across 71 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2024
First time experience
First-time experience with JAC Menyln and JAC Hatfield. I phoned both centres and was not helped. The booking clerks keep saying they will phone and never do. I had to phone again and again.
1 reviews | Active since Jul 2024
First time experience
First-time experience with JAC Menyln and JAC Hatfield. I phoned both centres and was not helped. The booking clerks keep saying they will phone and never do. I had to phone again and again.
1 reviews | Active since Jul 2022
JAC POLOKWANE PARTS DEPARTMENT
JAC Polokwane parts are ordered through Bosch. I requested a price on aircon compressor 2 weeks ago. To date they can provide a price. I have to call them to remind them every week, which every time they promise to get back to me which they never did. Absolutely a shocking and pathetic service. I would suggest people look somewhere else if you were considering buying a JAC brand as you will battle with aftersales.Regards Kgabo ***
1 reviews | Active since Jul 2022
JAC POLOKWANE PARTS DEPARTMENT
JAC Polokwane parts are ordered through Bosch. I requested a price on aircon compressor 2 weeks ago. To date they can provide a price. I have to call them to remind them every week, which every time they promise to get back to me which they never did. Absolutely a shocking and pathetic service. I would suggest people look somewhere else if you were considering buying a JAC brand as you will battle with aftersales.Regards Kgabo ***
1 reviews | Active since Sept 2011
Poor service.
I bought my new JAC T9 in April 2025 and on my first service I already experienced they poor after sales service. After I bought it I informed the sales person that my wheel alignment is out, ratlle in the cabin and info system problems and he said that I can bring it in on the first service. After huge fights the only fixed the wheel alignment and not the rest and I don't see why you always have to fight for something that was wrong from the beginning. With the service they also dropped me off at Krugersdorp. On my next service I again realise how poor their aftersales service are that they now decided the only drop customers of that is within about 5km from the dealer. Not even notifying the customer when the booking is made. The T9 is really amazing but the service is poor. We have to see how this service will be done.
1 reviews | Active since Sept 2011
Poor service.
I bought my new JAC T9 in April 2025 and on my first service I already experienced they poor after sales service. After I bought it I informed the sales person that my wheel alignment is out, ratlle in the cabin and info system problems and he said that I can bring it in on the first service. After huge fights the only fixed the wheel alignment and not the rest and I don't see why you always have to fight for something that was wrong from the beginning. With the service they also dropped me off at Krugersdorp. On my next service I again realise how poor their aftersales service are that they now decided the only drop customers of that is within about 5km from the dealer. Not even notifying the customer when the booking is made. The T9 is really amazing but the service is poor. We have to see how this service will be done.
1 reviews | Active since Aug 2015
Warranty Refused on JAC T9 by JAC Motor Boksburg and head office While Still Under Warranty – Missing Engine Bolts Blamed on Customer
JAC T9 Warranty Refused While Still Under Warranty – Missing Engine Bolts Blamed on Customer. jAC Motors Boksburg trading as Mobilis Auto.
1 reviews | Active since Aug 2015
Warranty Refused on JAC T9 by JAC Motor Boksburg and head office While Still Under Warranty – Missing Engine Bolts Blamed on Customer
JAC T9 Warranty Refused While Still Under Warranty – Missing Engine Bolts Blamed on Customer. jAC Motors Boksburg trading as Mobilis Auto.
1 reviews | Active since Mar 2026
No service
Good day My name is Deshan Muniappen I gave in my bakkie on the 11 March to the JAC in midrand Jac T6 reg LF 52 GX GP and to date I have still not received my bakkie back, I keep getting false promises and no results, now when I called Sakhile he says he is going to give me an update on Monday, when the service manager told me I would get my bakkie back on Wednesday and then Sakhile calls me on Wednesday to tell me the part was wrong and I will get the bakkie yesterday. So how does it go from that to now waiting for an update on Monday. Please can you assist and help me get my bakkie back as this is now ridiculous
1 reviews | Active since Mar 2026
No service
Good day My name is Deshan Muniappen I gave in my bakkie on the 11 March to the JAC in midrand Jac T6 reg LF 52 GX GP and to date I have still not received my bakkie back, I keep getting false promises and no results, now when I called Sakhile he says he is going to give me an update on Monday, when the service manager told me I would get my bakkie back on Wednesday and then Sakhile calls me on Wednesday to tell me the part was wrong and I will get the bakkie yesterday. So how does it go from that to now waiting for an update on Monday. Please can you assist and help me get my bakkie back as this is now ridiculous
1 reviews | Active since Jan 2010
JAC Westrand (AGG MOTORS) *******
Sales person from AGG Motors Westrand was amazing. The after sales is horrific. I purchased a 2nd hand vehicle from them only to have the Android Auto, battery and wheel alignment have to be done and replaced within 3 weeks of owning the vehiicle. They couldn't be bothered to assist and accommodate my queries, even though the CPA Clearly states they sold a car with defects. Their careless no help attitude is concerning. I would NOT RECOMMEND anyone purchase a vehicle from them as they are ******* and absolutely have no remorse when it comes to repairs that THEY SHOULD have accounted for. Also, they stated the dekra check and report was done on my vehicle which it was not!!!
1 reviews | Active since Jan 2010
JAC Westrand (AGG MOTORS) *******
Sales person from AGG Motors Westrand was amazing. The after sales is horrific. I purchased a 2nd hand vehicle from them only to have the Android Auto, battery and wheel alignment have to be done and replaced within 3 weeks of owning the vehiicle. They couldn't be bothered to assist and accommodate my queries, even though the CPA Clearly states they sold a car with defects. Their careless no help attitude is concerning. I would NOT RECOMMEND anyone purchase a vehicle from them as they are ******* and absolutely have no remorse when it comes to repairs that THEY SHOULD have accounted for. Also, they stated the dekra check and report was done on my vehicle which it was not!!!
1 reviews | Active since Feb 2013
Unsatified
This is the worst service reponses I have ever received in my life… I have a Warranty issue, I have a settelmend issue, I have a film issue on window , i have a number plate issue …Hello Peter here we go BOKSBURG
1 reviews | Active since Jan 2026
JAC Durban @ North Beach anr JAC SA Customer Service
JAC Durban CBD @ North Beach & JAC South Africa Customer Service Took my JAC T9 Superlux for its first service. There were a few red flags before going there that I ignored as tollows: 1. They open at 8am. (Most busy and well known service centres open at 7am. 2. Immediate availability for a service 3. Dealership if it can be called that was very quiet and staff nor friendly. I dropped my vehicle off the next day. Was called at 12pm to fetch it. Was excited to fetch the vehicle looking and feeling New again. Vehicle was not washed and was told it is not their policy to wash vehicles after a service. Sent emails and called JAC SA customer service a few times. Still no feedback over a month later. The JAC is a beautiful value for money vehicle but the attitude towards customers will cost them sales and return customers.
1 reviews | Active since Jan 2026
JAC Durban @ North Beach anr JAC SA Customer Service
JAC Durban CBD @ North Beach & JAC South Africa Customer Service Took my JAC T9 Superlux for its first service. There were a few red flags before going there that I ignored as tollows: 1. They open at 8am. (Most busy and well known service centres open at 7am. 2. Immediate availability for a service 3. Dealership if it can be called that was very quiet and staff nor friendly. I dropped my vehicle off the next day. Was called at 12pm to fetch it. Was excited to fetch the vehicle looking and feeling New again. Vehicle was not washed and was told it is not their policy to wash vehicles after a service. Sent emails and called JAC SA customer service a few times. Still no feedback over a month later. The JAC is a beautiful value for money vehicle but the attitude towards customers will cost them sales and return customers.