Jetour Northcliff horrible buying experience

I am writing to formally express my deep dissatisfaction with the service I received at Jetour Northcliff, which is part of the JAC Motors group. To say that this has been the worst car-buying experience I have ever had would be an understatement. The entire process was disorganized, unprofessional, and frankly, *********.

Firstly, the used car sales manager made an initial offer on my trade-in, only to reduce that offer when I was about to finalize the finance contract. When I challenged the change, they eventually corrected the offer, but this was just the beginning of a series of issues.

There were also errors in the VAT calculation, which I had to point out, and these were eventually corrected after I questioned them. However, it didn’t end there. When I was due a refund, I was told that the bank hadn’t made the payment. After I personally contacted the bank and confirmed the payment had gone through, I was still forced to wait two weeks before receiving the refund.

To make matters worse, a month later, I found out that my trade-in vehicle had never been settled with the bank. After pushing for a resolution, I was told that the finance department had simply forgotten to settle the car. Now, they still have not refund the installment which was deducted from me due to them not settling the car, and I have yet to receive any response or resolution.

This entire experience has been an absolute nightmare. The lack of communication, accountability, and customer care has been appalling. It is clear that this dealership operates with little regard for its customers or ethical standards. I strongly advise anyone considering purchasing a vehicle from Jetour Northcliff to proceed with extreme caution.

I hope that my experience serves as a wake-up call to improve their operations, as this level of service is completely unacceptable.