JAC T9 4X4 CTI SUPER LUX DOUBLE CAB

JAC Hatfield Pretoria has a terrible customer service, no equal treatment at all. I bought a brand new JAC T9 4x4 Super LUX CTi double cab in 19 January 2024. Come 25 January 2024, the car had a malfunctioning cluster. It was towed to the dealership for repairs/replacement. It was diagnosed, I was told there was nothing wrong with cluster. The same problem occured again in March and May/June 2024. The car was driven to the dealership on both occasions. Then I was called and told that they did re-wiring, maybe the towbar or netstar unit is not properly fitted. Then I realized this dealership clearly can't fix the problem. I collected the car. Subsequently, in August 12th 202, I dropped the car at the dealership and told principal dealership that I don't want it any longer. I registered complain with MIOSA OMBUDSMAN. The matter is not resolved yet, however, in September 2024, the dealership said the problem has been resolved. Recently, 06/11/2024, the dealership mailed me saying the car has no space, I must come collect it else they charge me storage as of 11/11/2024. Then I contacted MIOSA OMBUDSMAN the following day. I was advised to collect the vehicle though the matter is still under investigation. I was told that even if the vehicle is collected, my complain is not finished yet and I must drop an email after collection. The vehicle in question was collected on Friday 08/11/2024 at JAC HATFIELD PRETORIA. Same day MIOSA OMBUDSMAN and principal dealer, JAC Hatfield were dropped an email as requested.