JAC T8 Double Cab Bakkie - BAD QUALITY

I am writing to formally lodge a complaint regarding the disappointing experience I have had with JAC Ruimsig following the recent purchase of a brand-new JAC T8 double cab bakkie.

From the very beginning, this has been an extremely frustrating and disheartening process:

Defective Vehicle Upon Delivery: I received what was supposed to be a brand-new vehicle, only to find multiple defects. This is entirely unacceptable for a new purchase. The vehicle has already developed faults within a short time of usage, raising serious concerns about its quality and reliability. Frankly, it drives and behaves like a second-hand import rather than a new model.

Poor Quality Add-ons: The smash-and-grab film app**** to the vehicle is of visibly poor quality – bubbling and peeling within days. This is not up to standard and certainly not in line with what was promised at the time of sale.

Unprofessional and *********** Staff: The service received from the sales team was below any reasonable expectation. There was zero communication, no updates unless I initiated contact, and a complete lack of transparency. Staff seemed more interested in pushing the sale through than ensuring customer satisfaction or delivering a proper handover.

Overall Quality of the Product: I am incredibly disappointed in the overall quality of the bakkie. It does not reflect what was advertised, nor what one expects from a "new" vehicle. The term “brand new” is clearly being misused here.

This experience has completely shattered my confidence in both the JAC brand and the Ruimsig dealership. It is unacceptable that a customer should have to go through this level of stress and dissatisfaction after making such a significant financial commitment.