Worst service in South Africa if not the world

<p>I made the horrible mistake of taking out a contract with Jabba connect over a year ago! They were very quick to deduct my monthly installments from my account whenever it suited them. When it came to their service, it was non existant. The latest incident involves a sim swap which i did on the 14th of this month. I was told that it would be activated within 48 to 72 hours! To date, the sim has still not been activated which basically means that i am paying for a service i am not receiving. When i contact the Customer service department, i am either put on hold (The last time was for 13 min) or i get told a long sob story about the technical department having issues. I want to know from Jabba connect how to cancel my contract and convert my number to pay as you go so i can manage my own service. At this moment, i cannot make calls, receive calls, send sms, load data or airtime. I am paying for a service and as such expect my issues to be delt with. I want to know from jabba connect what is being done about my problem? Please dont tell me its been escalated because that excuse i have been hearing for the last week. I want to know when my sim is going to be activated ? Should there be no response, i will cancel the debit order at the bank and fight this in court. I will involve the media in every form i can as well as the independant complaints directorate</p>