Worst case

After a few days they came to collect the faulty device, apologised and offered me a sim card with airtime for 22 months. 2 days later they called me to say the charging point is faulty, they will repair but I pay for the repairs<br> <br> I asked how do I pay for repairs on the brand new faulty device? then they said I must settle the account<br> they refer me to the accounts department which called me to inform me of the settlement amount<br> <br> I told the lady I never requested settlement and again what am I settling because they took their device in any case. From then I never heard anything from them