UNSETTLED CLAIM FOR 4 MONTHS

On the 30.09.2015 my phone was ****** from my office and i immediately reported the incident to Jabba Connect and i was assisted by Sandla Ganjana and gave me all the requirements and i fulfilled them with 24hrs as per our telephone conversation. I faxed the documents to Jabba and phone to confirm and a lady in claim confirmed receipt of docs unfortunately 7 days later i got an sms declining my claim claiming that the required docs were received. Fortunately for me i was calling from a recorded line i managed to retrieve the call and advise the next agent. i was then advised to resend the docs which i did and email them to the email provided and i cc 3 more people including Sandla Ganjana. Till today am not getting any feedback from the Jabba Connect and all am getting is calls from their rude collection department agents. Till today ive never received a call or communication from their claims department. Tjoooo this company is so unprofessional and their service too pathetic to say the least. All they know is to debit account whiles i dont have the phone. I need to report them to relevent institution am tired of this harassment.