SH
Sean H

1 reviews | Active since Jul 2015

08 Jul 2015, 20:49

Total Incompetence

Since January 2015, I have been in continuous disagreement and conflict with Jabba Connect. I changed my account details for my debit orders. The first month it never went off, and i had to go make a deposit myself at the bank. I queried my account with the bank as to why it never went off and they said it was not from their side.<br> Jabba apologized profusely and said it will be rectified. A few months more of this. Then when they eventually got it right i was being debited more than once a month. Being debited more than once a month for a useless account (airtime that is loaded one day and disappears by the next), is a huge inconvenience. <br> This incompetence continued for a few more months and after a heated warning that I will take this to Hello Peter. I was given an extra sim card with R345 airtime+ 100 sms as compensation. After the agreement that this will be rectified and it will not happen again-Today my contract sim card was switched off due to no payment received. I want out of this contract. I do not believe anyone should be subject to this and I want SA to know not to make the same fatal error I made. As a consumer we don't have much backing and help to open a case.

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Replies (1)
Jabba Connect
Jabba Connect's reply09 Jul 2015, 07:55
Official
Hello seanhuman,

Thank you for alerting us to your complaint.

Feedback will be provided within the next 24-48hrs.

Kind Regards
Jabba Connect