sim swop

On Thursday 19 November 11:08 I receive a sms that a sim swap has been requested on my number an if I haven't ap**** for a sim swap I must call *** immediatly so I contacted them and stopped a sim swap as I have not ap**** for one . I then contacted Jabba connect and they tell my my sim has errors on it and I have to do a sim swap the agent then tell my I can just buy a sim card from any store and give him the sim number I did that later that afternoon I phone Jabba again to enquire when my sim swap will be done they then tell me a sim swap is taking anything from 48 to 72 working hours because their suppliers is in Johannesburg and for 4 days I'm