Poor Service - Failed to follow client Instruction - Affecting Credit Record

<p>I've had a cellphone contract with Jabba Connect for over a year now.</p> <p> </p> <p>On the 29 June 2016 - After failing to reach the debit order collections department to change my banking details, I emailed Jabba Connect on the email listed on their website ********** to change my debit order details after my last debit order in June was deducted successfully. I sent a bank letter confirming account details, to date I received no email confirmation but instead I was called to do it over the phone. Today the 28 July 2016 Jabba connect has tried to debit my old account, even after giving them 30 days notice to change to a new account for debit orders. I have now incurred bank fees and this will reflect badly on my credit report.</p> <p> </p> <p>After trying to call the debit order collections department 5 times this morning and being cut off after 8 minutes of holding at each attempt. I hope you will have the deciency to respond to this.</p> <p> </p> <p>By answering the following questions:</p> <p>1. Who will be responsible to pay for the bank charges i have suffered for a returned debit order</p> <p>2. Who will pay my installment for July 2016, in order for it to reflect on my credit report that i have paid an not missed a payment.</p> <p>3. Why after 30 days of receiving an email instruction and having a Jabba Agent contact me to verify the change of banking details has it still not been done?</p>