SW
Shelly-Ann Whittaker

1 reviews | Active since Oct 2015

23 Oct 2015, 11:43

Poor Servcie

The service I received from Jabba Connect was pathetic to say the least and this just to block a cellphone of mine that was ******. I was informed to sent through the blacklisting forms and it will take 72 hours to block. I sent through my form on Monday 19.10.2015. Followed up on 20.10.2015 and received no reply. I followed up on Friday and was told they only received my form 3 days ago so i have to wait as there turn around time is 72 hours. I called back a second time and the agent told me she followed up. I phoned again a third time and was told they cannot assist as my forms are not fully completed.<br> <br> I asked the agent why is there such a long turn around time just to block a phone as it is done immediately via MTN Vodacom etc. She rep**** that they are no MTN etc and there is nothing she can do.<br> <br> How pathetic is that. <br> <br> DON'T EVER TAKE OUT A CONTRACT VIA JABBA CONNECT.

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Replies (1)
Jabba Connect
Jabba Connect's reply23 Oct 2015, 12:02
Official
Hello ShellyWhittaker,

Thank you for bringing this matter to our attention.

You complaint has been escalated and contact will be made with you within the next 24-48hrs.

Kind Regards
Jabba Connect

Best regards,