NO PRODUCT NO AFTER SALES SERVICE

Reported ****** phone in November 2014. Still no replacement phone received, despite numerous phone calls, e-mails, complains, and undertakings by Jabba! E-mails & telephone messages are ignored. Excuse are always \I was on holiday!"They still take money from my bank account every month for a phone I do not have for months! Now their Collections Department contact me for a settlement amount because I want to cancel the contract. Sure as a registred credit provider (should be) they should be investigated by te Umbudsman as after months NO EXCUSE is acceptable and they expected to be paid a settlement for their lack of service and breach of contract from their side. """