nightmare

<p>I took out a contract with Jabba in January 2015 and everything was fine throughout the year. This years started and now they started coming into y account which ever day they liked, did not respect selected debit date and one month they didn't even debit. They had a nerve to call me the next month to let me know that they were going to debit twice as I have missed a "premium" the last month. i was ****ed but eventually i allowed them but still made them aware that it was not my fault as there was money in my account the previous month. They debited an amount of a R640 and again it happened the next month, they did not come into my account on the selected date. They called during the month telling me that I’m in arrears as i have missed a premium. i still told them to debit the next day and told them that there was money in my account on the selected date. They told me that I’m in arrears therefore i need to make a plan to pay them. i told them straight up that i won’t pay and now they call to tell me that I’m in arrears and i need to pay R457. i told them i won’t as they do however they please with my account. This lady called me today to enquire about when am i going to pay the arrears. i told her that i won’t pay the arrears as i see no fault from my side and i have enough proof that there was money in my account on the selected debit date. my debit date is the last day of the month but Jabba just decide to come into my account during the month, 26th or whatever date they wish and i have asked them several times to remove me from their NAEDO tracking system as I’m accumulating unnecessary bank charges and they refused on many occasion and each one i speak with always has a different story. I’m fed up and today after that lady hung up and told me that she will send me to their legal department if i refuse to pay. i then called again and arranged to settle the remaining amount of R1861. JABBA consultants lack professionalism and they are very rude. On many occasions i have encountered consultants who think i don’t not know my rights as a client and when i ask them direct questions that need straight answers. They become rude unnecessarily without answering my questions. Bad service and unprofessional consultant who clearly aren't reprimanded for their stinking attitude. i have arranged for them to come in my account on the 26th and debit the outstanding amount and should they fail to do so. I’m taking legal steps against them as i have all the call recordings</p>