Is this company a **** to get money out of people

I took a contract with jabba connect last year 2014 in September and then later on in the month I called them to cancel the contract then they said I have to pay a settlement fee of R500 I did not have a problem with that,the next day a driver from jabba connect called goodstuff came to collect the phone and all its goods.then they deducted R370 for 4months then in January this year 2015 I called them because I got a massage saying that I have to pay my account is over due they said they will resolve the matter and call me back to refund me back the extra money they deducted(I spoke to steve/n)I waited and waited then in march they deducted R370 twice then I called them they kept saying that they will get back to me!I waited until may when they called and said I was supposed to pay a settlement fee but they kept refusing to tell me how much I it?then again they called me to demand money I explained to them and as usual they said they will call me back.i have been waiting now I got a call from their lawyer said that they want to hand me over I explained to her she said I must call them again!so I don't understand if this company is trying to grow by robbing people!!