Incorrectly debited

You idiots debited my account after your so called manager Ashley assured me that you will debit as per our agreement on the 25th. You best credit my account and debit on the correct date THE 25th. <br> <br> Your consultant by the name of renshley titus confirmed in August 2015 the above debit order date and you guys have debited me correctly.<br> <br> You fix this and fast