incorrect itc listing over PAID account

My account was fully up to date when Jabba connect did not provide me with my minutes as per our contract. After many futile telephone calls I stopped my debit order. I am still not receiving my minutes and Jabba still did not fix my account - In September they listed me on itc as default payer - where I was forced to pay to keep my name clear. However Jabba has still not corrected my account and its already in December. Absolutely terrible ********* and dishonest service provider.