FAILURE TO HONOUR THE PROMISE

I reported my lost phone on the 27th January 2015. I submitted the necessary documents and a sim swap was done on the number. I got a call from Fumana on the 13th February 2015 stating that my claim was approved and my replacement phone will be delivered within 7 - 10 working days. I called the company on the 10th day and was told Fumana will call me regarding the delivery. I got no call and again called on the 2nd March 2015 and found that my phone is still not dispatched or given a reason for the delay of the delivery. I am paying R295.00 for this contract, receiving R115 airtime and 100 sms per month. I've never skipped their payments as I fail to understand the kind of treatment they are giving me.