bad service

my account was debitted on the 25 Mar and 27 Mar for the cellphone contract that I have with Jabba connect.<br> Today on the 15 April I have recived a notification again that Jabba Connect debitted my account for the 3rd time in a month. I called their collection department spoke to Marcia who told me that they cannot reverse the money I have to go to the bank to do the reversal. What I asked is it the bank going to do it free of charge or am I going pay for the mistakes that Jabba did on my account as it is not free to do the reversal. She said she don't know. I asked for the managers details as I am very angry to what just happened, the attatitude that I had from her was very bad. She don't know the e-mail address of the mananger nor the supervisor or team leader and she is unable to put my call through to either one of them. A profesional consultant who gave me *I DON\T KNOW ATTITUDE* very sad indeeed. "