Poor service iWorld Ballito - Apple iPad

I dropped off an iPad2 at iWorld Ballito for repairs as the device was not switching on, I was told it needed a battery replacement , cost of R750. I agreed to go ahead. When I picked up the device, I asked the store assistant if I the Ipad needed any updates and if he could assist. I was told that I needed to do the updates myself once I connect to a Wifi. When I reached home and tried to connect to Wifi, I got a message to say that the iPad needed to be activiated. I contacted iWorld Ballito and was told I need to bring the iPad back to the store, which is 30kms away from my home, cost of activation/restore R300. My frustration is that I dropped off for repairs, only a battery replacement was done, without checking whether anything else needed to be done on the iPad. I have contacted apple support, they cannot help me, I have to take it to a store. Unnecessary expense , extremely poor service from the stores