Bad Service

I order 5 items on 29 June 2015 to the value of R944.00 including Vat and Delivery cost. Till date I only received 2 items to the value of R168.72. After numerous emails I received a email on 02 July that 2 of the items \is currently unavailable and I will be able to refund you for the two out of stock items should you be willing to proceed."On 06 August I recieved a email: in regards to the one item still on order\""to arrive from our suppliers who have stated that the shipment has been with customs for some time already.\"" Till date I have not received the rest of my orders or any refund.<br> <br> """