You don't want to pay for my claim that's why you giving me the runaround

I've been receiving bad service these company, I was retrenched in August, put through my claim from September and today they tell me they don't havent received any documents from me when I send them nearly every week. Im so frustrated that I'm going back and fourth to be told they don't have any of my documents. You call the claims department, they are so *********** I'm even tired of trying. If I can't be assisted I'm gonna have to go to the ombudsman