SK
Siyabonga K
1 reviews | Active since Oct 2019
23 Jan 2025, 10:04
Worst service EVER!!!
My mother, Mrs Jabulisiwe Cebekhulu, made a claim in September 2024. She has been sent pillar to post being asked to send the same documents over and over. She had to pay R3 000 for a doctor to send medical records and a report to IUA. To date, her claim has not been paid and she is still being asked for the same documents she already sent many times over!! Lately, a Nosipho Dlamini (Claims Administrator) has asked her for the same documents to be sent to ***
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Replies (3)
IUA Business Solutions's replyOfficial
23 Jan 2025, 10:15Dear Siyabonga Khumalo
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply23 Jan 2025, 10:15
Official
Dear Siyabonga Khumalo
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
SK
Siyabonga K's updateReviewer Update
23 Jan 2025, 11:55The manager has, since, phoned my mother (We are very grateful for that). I will update if /when the claim has been finalized.
SK
Siyabonga K's update23 Jan 2025, 11:55
Reviewer Update
The manager has, since, phoned my mother (We are very grateful for that). I will update if /when the claim has been finalized.
IUA Business Solutions's replyOfficial
23 Jan 2025, 12:25Dear Siyabonga Khumalo
Thank you for confirming that your mother has been contacted, we appreciate your message.
Kind regards,
IUA COMPLAINTS TEAM
Thank you for confirming that your mother has been contacted, we appreciate your message.
Kind regards,
IUA COMPLAINTS TEAM
IUA Business Solutions's reply23 Jan 2025, 12:25
Official
Dear Siyabonga Khumalo
Thank you for confirming that your mother has been contacted, we appreciate your message.
Kind regards,
IUA COMPLAINTS TEAM
Thank you for confirming that your mother has been contacted, we appreciate your message.
Kind regards,
IUA COMPLAINTS TEAM