Worst service ever!!!

<p> </p> <p><font size="3" color="#000000" face="Times New Roman">I took out a bodyguard + tyreguard insurance & mechanical warranty for my car. When I had to make use of the mechanical I was requested to provide the go-ahead and accepts accountability to take the engine apart. Thereafter they would only send an assessor to determine if they would honour the claim against the mechanical warranty policy.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">I refused to be liable for the costs to take the motor apart and took the matter up with the dealership I bought the car from.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman"> </font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">After 6 months of struggle the car was eventually repaired by the dealership.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman"> </font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">I then decided to sell the car. It is then required to send a cancellation request to IUA in order to cancel all cover linked to the car and request a refund as I had paid the fees for cover upfront.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman"> </font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">My 1st email was on 19 April 2016, where after I received an automated response saying that my request would be attended to within 48 hours.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">After no response I contacted their service centre again telephonically and also with a follow up email on the 21st of April 2016.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">When I spoke to the service centre agent I was concerned to find out that I will not receive a refund on mechanical warranty, but only the other policies linked to the car.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">His explanation was that a warranty claim was lodged against the policy. I have never lodged a claim, only enquired. When I asked for detail on if a claim was actually paid out, he was not able to confirm or help me. I did not accept this response, and e referred me to their complaints department.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman"> </font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">I followed up with another email on 4 May 2016....still no response.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">I then contacted their contact centre last week requesting to speak to the complaints department. The service agent did not want to put me through to complaint and offered to request the service agent "Keenan" to call me back and also cc his line manager.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman"> </font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">I have to date not received a single response on email regarding my cancellation request nor a phone call.</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman"> </font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">Absolutely PATHETIC!!!</font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman"> </font></p> <p> </p> <p><font size="3" color="#000000" face="Times New Roman">Please be very wary if you are considering to take up cover with IUA. They and *********** and have no sense of service!</font></p> <p> </p>