Worst service ever (17 days for a manager to call)

I'm frustrated and beyond irate with the pathetic service I have been receiving from your claims and administration departments.I have initially logged a claim for my warranty policy when my car broke down sometime in Aug and the garage I had taken my car too had messed up the report and send conflicting courses of the damages.My claim was then declined as the reasons they gave for damages was normal wear and tear, I was informed via sms and email that my claim was declined and I understand the reasons very well.I was in close contact with your claims department every step I took and also informed them that I will be moving my car to a more reputable garage and that is what I did.My car is now at FST auto in Soweto and they have logged another claim but I have been since told that my policy, which I took out in May this year has expired, the reasons are that the 50km that I'm covered for have been passed.<br> Now I have been asking this questions for two weeks now and no one wants to answer or assist 1) If my policy expired, how come I wasn't informed when registering the first claim in AugSep? 2)If its expired, why am I still being debited for this policy, what am I paying for?