WORST CUSTOMER SERVICE

I have received the worst ever customer service from IUA, I have been dealing with them on a claim I submitted since March'18,4 months later and we're still at the early stages of the claims process. I submitted several documents on several occasions, reason being that they always make new requests for documents that were not required before.

I have called and mailed and their consultants will hardly ever get back to you despite me explaining my story from the beginning in most of my calls to emphasize the urgency of this matter. Promises made to call you back seem like they only say that so that I can get off the call since rarely anyone(except for the automated mail reply) gets back to you as a client