what a painful experience I have endured for a week

I am writing to formally lodge a complaint regarding the handling of my funeral claim under my life policy, which includes coverage for my late father, who sadly passed away on 30 September 2025.

Following his passing, I submitted a claim and provided all requested documentation promptly, with the intention of using the funds to cover burial costs scheduled for 11 October 2025. Despite my efforts, the claim was rejected by your assessor, Mr. Favourite Nthusi, without clear justification. I only became aware of the rejection via the app and received an email outlining outstanding documents after I initiated contact.

I swiftly obtained and submitted the police declaration as requested, yet the claim was rejected again, with no transparent reasoning provided. This lack of communication and clarity has caused immense emotional distress during an already painful time.

I have upheld my responsibilities as a policyholder, never missing a payment, and expected the same level of integrity and support from your claims department. I have also contacted Hollard, who informed me they are no longer the administrator.

I guess I must say goodbye to giving my father a dignified burial that time my premiums have been good for your company you have caused me stress and tension at this point even this 1 star is a privilege.