Wasted Maintenance Plan
Emailed Bidvest/IUA regarding my complaint on my car maintenance plan I purchased when I got my car back in 2016. My car came with a standard 3yr/45 000km service plan, however, Bidvest started my policy in parallel to my standard service plan.
Long story short, IUA's complaints resolution manager, Bonokuhle Ntanzi, contacts me on 09 June 2020, informing me of getting a resolution within 2 working days. I've sent a follow-up mail on 15 June 2020 and still no response.
Today is the 7th business day and still no response.
The freakish irony behind this is that they want to sell me an extended warranty plan. How can I buy something when I get this type of service?
Disappointing!
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IUA Business Solutions's replyOfficial
18 Jun 2020, 12:24Dear Nishal
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply18 Jun 2020, 12:24
Official
Dear Nishal
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM