Warranty Claim

To Whom It May Concern

I would like to pass this message to Bidvest Insurance stakeholders for the very worst and disappointing service that I received from Bidvest Insurance a at Umhlanga Branch under IUA Business Solutions, my claim assessors was Ashley Koongwar.

When I took my car to the service at VW Ballito they found out that there is oil leak on the cylinder head gasket, and I instructed them to call Bidvest Insurance because I have a warranty with them that is going to expire on the 29 October 2021. They send them every documents that was required by Bidvest Insurance and it took 15 days for Bidvest Insurance to approve the claim, on top that that they do not want to pay the full amount for the damage.

The VW Technician told them that to fix a car it going to take 4 hours and Bidvest Insurance said it going to be 2.5 hours and I do not know how did they come up with this duration because the car was diagnosed at VW Ballito not by Bidvest.

I ended up paying the difference of 1.5 hour to the dealer because Bidvest denied to pay for 4 hours, I felt dishonored by Bidvest and to me it shows that they do not care about their customers the only thing that they want is the money and providing stink services after that.

I want to send this message to everyone I know and I will never never never refer anyone to Bidvest Insurance that I know in this world and I wish it can be shut down and closed one day.

God Bless Bidvest but know this you will never always go away with this bad service soon the world we'll know about you.