VERY VERY VERY POOR SERVICE

On the 21-09-2023 we submitted a claim with ALL required documents as requested for my grandmother funeral benefit. Almost one week later no feedback and when you call it's with admin. What is the benefit of having a policy that has been paid regularly and when it comes to pay for a funeral there is endless delays. When you go on the app it keeps asking for the same documents which has already been uploaded 3-4 times as well as emailed. HOW MUST A PERSON PAY FOR THE FUNERAL WHEN THE BENEFIT ARE NOT BEING PAID OUT. I WILL NOT Recommend this company for any policy as the feedback and services are veyr poor.