Very bad service worse than the ANC

I have a funeral cover with Edgars which i believe it is administered by IUA. On the 12/04/2022 unfortunately i lost my mother and on the 13/04/2022 i called Edgars to claim because i wished to bury my mother with dignity. that's when i realized that IUA will be the one leading the claim process, i received email from IUA with documentations i need to complete for my claim. i submitted all required information including the planned burial date which was on the 16/04/2022.

As a family we had very limited time since there were public holidays in between ( Good Friday and Easter Monday). After submitting of documents i haven't hear nor receive any update from IUA. On Tuesday the 19/04/2022 i called IUA and i was advised by very unprofessional consultant who told the assessor is still busy with my claim, i called again on Wednesday the 20/04/2022 and again i was advised that the assessor is still busy with my claim. On Thursday the 21/04/2022 i called and i was advised the assessor is busy with m claim. i sent email to the manager ( Janelle) and that's when i received the first call after a week of claim from Bridget who advised me that she is working on my claim, later that day i received a payment of R6381.41 , Bridget phoned me to ask if i have received payment. i said yes but that was not the amount im supposed to receive and my facts were based on the letter of premium increase on my funeral policy, the letter was sent on March 2022 and this changes were effective from 31/04/2022. the amount paid is in contradiction to the letter of increase of my premium and payout in case of claim. This company is very bad than the ANC i have never witnessed anything like that in my life especially in times of emergency like my mother burial arrangements. Nonetheless i learned that IUA is administering on behalf of Hollard insurance, i phoned Hollard insurance and i was advised that Hollard is no longer working with IUA which didn't surprised me at all.