Hellopeter
Share Your Experience
LM
Lizzie M

1 reviews | Active since Nov 2019

25 Jan 2022, 15:27

VERY BAD CUSTOMER SERVICE

My name Lizzie, i have been receiving a bad service from customer service.I want to do a cellphone claim and the customer services ladies just transfer my call without even listening to my problem. I took insurance from Jet Store 2012 , First i had a Hisense phone which was ****** and I reported the phone and they replaced it with Vivo Y91C and second the Vivo was damaged and reported and it was replaced By Huawei P7 now the Huawei P 7 its damaged they telling me that the Huawei its not insured. Currently I'm paying the Insurance for the Hisense and Vivo which I don't have. I want this company to reimburse the Hisense payment back to my account starting from 2018 September. Also I also want to know why they didn't update the data. I want them to fix the damage Huawei P7 because I have been paying the insurance and I don't owe them. Their customer service needs to be trained to treat customers in a manners way.

0
Replies (4)
IUA Business Solutions
IUA Business Solutions's reply25 Jan 2022, 16:15
Official
  Dear Lizzie, 
 
 We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction. 
 
 Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly. 
 
 Kind Regards 
 IUA COMPLAINTS TEAM 
LM
Lizzie M's update26 Jan 2022, 11:01
Reviewer Update
The problem its not solved yet, I have received a call that an agent will call me back in the next five working days
LM
Lizzie M's update31 Jan 2022, 08:47
Reviewer Update
This company is full of jokes now they will contact me between 5 and 10 working days.
LM
Lizzie M's update02 Feb 2022, 11:21
Reviewer Update
The IUA consultant SineNhlanhla told me, she is sorry that they can not assist me and these nothing they can do. I must contact Fin rite to get the cell phone invoice myself. I have been paying for the cell phone insurance and they did not update their data , now its my fault. Please IUA , Fin rite and Jet stores employees do your work.