1 reviews | Active since Jul 2017

31 Dec 2019, 11:33

UTMOST DISGUSTING SERVICE

I WOULD LIKE TO EXPRESS MY DISGUST WITH THIS BUSINESS. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN MY LIFE. I THINK YOUR CALLER TUNE WHEN WE CALL IN SHOULD SAY "WELCOME TO IUA BUSINESS SOLUTIONS WHERE WE SPECIALIZE IN RENDERING THE WORST SERVICE" BECAUSE THAT'S WHAT YOU GUYS ARE GOOD AT. I'VE TAKEN MY CAR FOR SERVICE TWICE THIS MONTH TO THE DEALERSHIP AND WAITED HOURS FOR YOU GUYS TO "AUTHORIZE" . THEN WHEN I FOLLOW UP YOU GUYS KEEP TELLING ME ABOUT "BACKDATING COVER", HOW LONG DOES IT TAKE FOR YOU TO BACKDATE NOT EVEN TO MENTION COMMUNICATION IN TERMS OF FEEDBACK WHICH YOUR WORST TRAIT. I EVEN HAVE TO KEEP CALLING A THOUSAND TIMES FOR YOU GUYS TO JUST DO YOUR JOBS. I WILL NEVER EVER RECOMMEND THIS BUSINESS TO ANYONE, TO MAKE IT BETTER I'D RATHER SPREAD BAD WORD OF MOUTH ABOUT GUYS SINCE THAT'S HOW YOU OPERATE. HOW DO YOU OPERATE SUCH A BUSINESS. CONTACT ME ON *** BS MBATHA (B***)

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Replies (1)
IUA Business Solutions
IUA Business Solutions's reply31 Dec 2019, 12:23
Official
Dear Busisiwe,

We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.

Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly. 

We may contact you should we require further information. 

We trust that the above is found in order. 

Kind Regards,
THE COMPLAINTS TEAM