USELESS SERVICE

I have been up and down with sover and IUA for the past two weeks trying to claim for my phone but i keep hitting a brick wall its a he said she said. back in 2020 december i claimed for my huawei P20 and received a Samsung A30s for which my new phones details was never updated which isnt my fault because i asked and they said it would but i have been paying insurance all this time. my samsung is gone and im trying to claim for it for two weeks and sover keeps telling me they waiting for IUA to update my policy and now IUA is saying they waiting on sover to send my new details and i keep supplying these people with the details phone make and model and IMEI no. now my insurance is some cancelled im so sick of this up and downing anf proving me with numbers that doesnt exist anymore ive been without a phone for so long and i need a phone this is really unacceptable i mean im paying for something now that i need it no one can help me