Useless company IUA Business Solutions

I have a policy on my wesbank private finance that covers me in the event of my death, dread disease, disability and retrenchment. I submitted a claim months ago and after sending them every document under the sun and requesting a call to clarify any uncer*****ies they continue to email me and still have not finalised my claim. In the mean time my debit order continues to bounce which costs me money, my credit reputation continues to plummet and wesbank harass me for payment. IUA Business Solutions is a truly useless company. I would not recommend them to my worst enemy and my next step is to seek legal advice on recouping the money I'm losing through bounced debit orders and to my reputation!