PT
Phindile T
1 reviews | Active since Aug 2019
12 Oct 2022, 09:17
Unresolved claim
CS-886471 logged on 28-Jul-2022 for a ****** cellphone, ever since I logged the claim i have been told different stories, firstly they said the phone wasn't registered under the insurance. I submitted proof to show that the phone was registered under the insurance. When I followed on the claim I was told that the money will be loaded end of August so I can buy a new phone. I went to Jet end of August I was told that the money isn't reflecting yet I should wait for at lease for a week or two. Yesterday I went to Jet to see if money was loaded, I got a shock of my lift when they told me that there was no claim registered, I need to register a new claim.
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Replies (4)
IUA Business Solutions's replyOfficial
12 Oct 2022, 11:26 Dear Phindile Tshehla,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to Sohva who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to Sohva who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply12 Oct 2022, 11:26
Official
Dear Phindile Tshehla,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to Sohva who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to Sohva who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
PT
Phindile T's updateReviewer Update
17 Oct 2022, 12:08So after months of struggling with this claim a company called Shova decline my claim, according to their reasons there was lack of prevention, based on what? What facts are there to prove that there was no prevention? What is the purpose of having insurance if we will be treated like idiots ? They are just taking our money for nothing!
This is a orphan we are talking about, who used the phone to communicate with his uncles to fetch him after a soccer match to avoid waiting long for them to fetch him, and in a country with high human trafficking we thought it will be best to get him a phone to ensure he is safe at all times. Now he is unsafe because insurance companies use us and treat us like idiots!
I honestly need a decent explanation to why my claim was declined?
PT
Phindile T's update17 Oct 2022, 12:08
Reviewer Update
So after months of struggling with this claim a company called Shova decline my claim, according to their reasons there was lack of prevention, based on what? What facts are there to prove that there was no prevention? What is the purpose of having insurance if we will be treated like idiots ? They are just taking our money for nothing!
This is a orphan we are talking about, who used the phone to communicate with his uncles to fetch him after a soccer match to avoid waiting long for them to fetch him, and in a country with high human trafficking we thought it will be best to get him a phone to ensure he is safe at all times. Now he is unsafe because insurance companies use us and treat us like idiots!
I honestly need a decent explanation to why my claim was declined?
PT
Phindile T's updateReviewer Update
17 Oct 2022, 12:21You still collecting money for this phone? this is a ****!!!!!
PT
Phindile T's update17 Oct 2022, 12:21
Reviewer Update
You still collecting money for this phone? this is a ****!!!!!
IUA Business Solutions's replyOfficial
17 Oct 2022, 15:43 Dear Phindile Tshehla,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to Sohva who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to Sohva who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply17 Oct 2022, 15:43
Official
Dear Phindile Tshehla,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to Sohva who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to Sohva who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM