Unproffesional, incorrect amount paid out

PLEASE BE CARFUL WITH YOUR CLAIMS FROM IUA I would like to express my concerns regarding my ,Claim, Amount insured,Policy schedule. I really do not know how many emails or calls must I make to receive assistance.

Contacting your office or emailing, is of no use The only response received is automated.

I do not understand why, can you cannot provide me with MY policy schedule. Numerous calls are made, and all I am informed, your request has been emailed to admin …… seriously does it take that many days and still no response My attorneys are requesting my policy and there is absolutely no co-operation from a corporate company, which is unprofessional and unacceptable.

Suddenly I receive a call from claims informing me that I was short paid, seriously. When was IUA deciding to contact me to inform me of the miss calculation ? If I did not query this or request my policy schedule, this would not have been rectified.

Its sad, with our economy and a corporate company has no ethics

I did not even receive an apology via email or written notification.

POLICY SCHEDULE STILL OUTSTANDING INSTEAD I RECEIVE DEFINITONS AND MEANINGS OF YOUR TEMS AND CONDITONS ---- I DO NOT REQUIRE THAT

WHAT I NEED IS WHEN I SGNED UP, WHAT WAS THE AMOUNT I WAS INSURED FOR, MY FAMILY AND ADD ON PARENT

IS THIS RQUEST UNREASONABLE ? The amount paid is still questionable as it may still be incorrect.