Unjust Claim Denial for Long-Term Policyholder (IUA Business Solutions)

IUA Business Solutions are not what they claim to be. I assisted my aunt in making a claim on December 5th for her mother's passing (my grandmother) on December 1st. All supporting documents were provided on December 6th as requested. On December 9th, we received an SMS stating: "Your claim is being assessed and feedback will be provided within 48 hours." However, we only received an SMS on December 17th saying: "Your claim has been unsuccessful" without any reason. My aunt is a pensioner, receives disability benefits, and has been paying this policy since 2006. This situation is unacceptable and has caused significant distress and confusion. This situation has placed a significant financial burden on my aunt, who is a pensioner with a disability. She has been diligently paying this policy since 2006, and now, in her time of need, the policy has failed to provide the promised support. The lack of timely communication and the failure to provide a reason for the claim denial is highly unprofessional and unacceptable.