Unhappy with Claim Process

Dear IUA,

This morning I woke up to yet another bad news from your side. In any case, my vehicle remains at the workshop and it's almost three weeks now. Everyday I would check the status of my claim with the hope of some progress or something. There hasn't been any movement and my claim is still in progress - almost three weeks down the line. In any case, here is my policy number: B***.

Please assist.