Unhappy customer

I am not satisfied about the service we are receiving from the IUA, we sent through a claim on Friday the 12th of January 2024 expecting to get a response on Monday the 15th but we have to call to find out if they received the documents or if the claim is being processed or whatever thats happening.

IUA doesn't give any updates in regards to your claim, each time you call you get a different story and now when we ask if each time you make a call or send through any outstanding docs they count it as a new claim.

As an insurance company IUA makes you feel like you're begging instead of them being sympathetic with their clients and making them feel as though they treat your query with the utmost urgency, this company doesn't disburse funds in the time frame that they give to us.