MH
Michael H
1 reviews | Active since Oct 2011
11 May 2021, 15:23
Unauthorized policies added to Edgars account.
IUA has charged my Edgars account since March 2021 for 3 policies that I never signed up for. I haven't used my Edgars account in years, but they still somehow managed to put these policies on my account without me signing or agreeing to anything. I have requested a full refund for the months I have been charged. After reading similar complaints on here, I hope I actually get my money back or I'll have to take it further. It's completely against the FAIS Act and the fact that this business is still operating is a disgrace. It's ***** in every sense of the word.
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Replies (2)
IUA Business Solutions's replyOfficial
11 May 2021, 15:57Dear Mr Harris,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply11 May 2021, 15:57
Official
Dear Mr Harris,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
MH
Michael H's updateReviewer Update
11 May 2021, 16:01Judging from the other complaints on here for the exact same thing, I highly doubt I will receive a response not to mention a refund. I will however file a complaint with FSCA if I don't get my refund by tomorrow. It's very simple - you signed me up for policies without my consent, you have to pay me back immediately.
MH
Michael H's update11 May 2021, 16:01
Reviewer Update
Judging from the other complaints on here for the exact same thing, I highly doubt I will receive a response not to mention a refund. I will however file a complaint with FSCA if I don't get my refund by tomorrow. It's very simple - you signed me up for policies without my consent, you have to pay me back immediately.