GJ
Gail J
1 reviews | Active since May 2019
14 Oct 2020, 16:23
Unacceptable Service
Been trying to get a copy of my Edgars funeral policy sent to me for over 2 weeks already. Have phoned numerous times, only to be told that it has been escalated and I will receive the info in less than 48 hours. This never happens. I have also emailed numerous times and got a response that they will respond within 48 hours. Also did not happen. This is *********. If you cannot give me my policy immediately when I ask for it, I don't even want to begin to imagine the problems that will be experienced by my loved ones should they try to claim from this policy.
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Replies (3)
IUA Business Solutions's replyOfficial
14 Oct 2020, 17:15Dear Gail Jooste,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply14 Oct 2020, 17:15
Official
Dear Gail Jooste,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
GJ
Gail J's updateReviewer Update
16 Oct 2020, 13:40It was explained to me that due to the migration of the policy from Edgars, there were some issues that required urgent attention and intervention. Rashika Dayanund followed up and stayed in contact until the policy reflected the correct information and was emailed to me as requested. Thank you for the excellent customer service.
GJ
Gail J's update16 Oct 2020, 13:40
Reviewer Update
It was explained to me that due to the migration of the policy from Edgars, there were some issues that required urgent attention and intervention. Rashika Dayanund followed up and stayed in contact until the policy reflected the correct information and was emailed to me as requested. Thank you for the excellent customer service.
IUA Business Solutions's replyOfficial
16 Oct 2020, 14:00Dear Gail, Thank you for taking the time to rate your experience with IUA. We appreciate your positive feedback and will convey this to your agent. Kind Regards,
Complaints Team
Complaints Team
IUA Business Solutions's reply16 Oct 2020, 14:00
Official
Dear Gail, Thank you for taking the time to rate your experience with IUA. We appreciate your positive feedback and will convey this to your agent. Kind Regards,
Complaints Team
Complaints Team