UIA not worth all the stress

Advice for anyone wanting to sign for a funeral policy on their Edgars account with Hollard/IUA DONT DO IT!!

It's an absolute nightmare for grieving families.

My mom passed away 2 and a half years ago. They said they would pay out within 48hrs of the claim...they didnt. It ended up being 2 months. 2 months of hell. Dropped calls, no empathy, excuses. They put my dad, the account holder, as deceased. The Edgars account got frozen. The family had to prove to debt collecting lawyers that Edcon uses, that he was indeed alive. Then came the next excuse for declining the funeral claim, my dad was too old for the policy despite it being approved and paid monthly for many years.

Now in 2024 my dad passed away. Once again had to deal with similar horrid issues. Again we had a long wait to hear if the claim was accepted.

The account protection claim was rejected and a simple sms was sent without any reason why the claim was declined This protection plan has been in place for many years and my dad paid his account every month. My family and myself are exhausted. Besides the grief there are many stressful things to deal with. Having to deal with an insurance company that lacks empathy, communicates badly, drags everything out and seems to always be looking for excuses not to pay out claims, is the worst.