TYRE DISPUTE

I lungisa Anitta Dikimolo, ID no ***, is having an insurance policy for tyres with the above place for both my cars insured with them. I had had a Tyre accident during Corvid 19 level 5 and damaged my two tyres from my GWM car nd bcoz I needed to use the car I went to the dealer next to my place because the others were not opened due to restrictions. I pd cash for both tyres nd given a receipt. But due to a lit of stress other one being on quarantine I lost the receipt nd I went to veg for the cash invoice which I got nd submitted a claim. The second car had an accident nd same happened but this time I went to their respective dealer nd they did as they know fit to be done like taking fotos nd I submitted. After a series of inquiries nd being ignored they started with the actual receipt story yet I had both CASH INVOICES submitted. Eventually they are back stating that they reject my claims as the tyres were worn out. I am stating that when an agent calledvto recruit me into their policy they never said before I shuld sign I must buy New Tyres in order to qualify. I am very upset because they seem not to want to pay me. They have lot of excuses. With corvid still around I am even unable to be assisted by those dealers with the thread thing they asking because tyres hv been thrown away. Please assist me as I hv paid close to a R6000 for both cars nd I am annoyed by their excuses for not wanting to pay me yet they are deducting their premiums monthly without fail even in this time. Now I feel they are accusing me of maybe cheating on them. Please assist