Tyre claim not approved over a month

I am a client for tyre insurance. I have been paying for more than a year without claiming for any tyre. I have logged a claim for tyre replacement but I am being sent from pillar to post without help. I have sent all required photos but I am still sent from pillar to post my claim is not being approved. It's been over a month now and have decided to replace other tyres butI put a claim a week ago and it also not being approved. I don't understand why I am not being assisted with my claim.