1 reviews | Active since Dec 2019
Turbo Claim for BMW 1 Series F20i
I have been experiencing appalling service from IUA Business Solutions.On Saturday 14th December 2019 when my car started smoking while I was stationary looking for parking - With no warning lights from the dashboard (As you would imagine one to be after an engine malfunction occurs) I was told not to drive it and immediately I switched off the engine.
I then contacted BMW assist to tow the car to the nearest BMW dealer (BMW Auto-glen where I bought the car 3 years ago). Since then I been going back and forth with the claims assessor via email "Thereshan Naicker" who has been directly dealing with Franscois van Rensburg from BMW Auto-glen.
I have/am extremely inconvenienced with no transportation to get around to work and back, instead the claims assessor asks one question a day then disappears. Their rule is: You can't receive a courtesy car until the claim has been approved, and that seems to be taking forever.
Kindly assist.
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM