Traunatic

I rate this company 0. My parents took out a funeral Policy through Edgar's. My mother passed away a month ago, still the claim is not paid out. My father had to borrow the finances to burry my mother. There is No communication from this company. We have been phoning every week, just to find out they need more documentation. After ensuring us, after 28 days, of back and forward with documentations we sent through to them weekly, they told us the claim is to be asset and all documentation was received. It has been 4 days ago, I was told this morning that the claim will not be paid out yet, as there is yet another STOP. This has been a traumatic experience and I will and have been warning people, by telling them of our experience. I believe that the are trying to make it so difficult to get the claim paid out, with the hope we will hive up, and they don't have to pay. My parents paid there monthly installments religiously every month, and now that we need there money to be paid out, this company keeps back other people's money, this is how they operate. This was not expected and frankly I think it is heartless to treat people like this. We are supposed to morn the death of our mother.