Terribly Bad Service

This is a really really frustrating company to deal with. My dad passed away on the 01st October. We had signed and filled in the required documents and sent it back. I have been back and forth with this company with even having to do their jobs for them when they ask for ridiculous explanations from the funeral parlour. My dad has been paying for his jet funeral policy and the family benefit policy for many many years. This company does not communicate either and when you do contact them you get copied and pasted answers as well as rude arrogant responses. We lost my dad under very traumatic circumstances and are relying on that income to sustain a house with 2 kids. They still have not paid out. Why do big companies like Jet sell their customers policies with the thought of them having peace of mind when they pass when this is such a hassle for the family members who already are grieving ?? This is disgraceful. I And a few family members and friends will be cancelling our edgars accounts after the experience with this company.