ZM
Zodwa M
1 reviews | Active since Sept 2010
18 Nov 2021, 08:07
Terrible service and not updating their policy charging me for cell phone policy that been closed years ago.
I have reported my claim to their complain department since last of last week still now I my problem not solve. Using deferent consultants to keep on calling me with no solutions and they not keeping their promises
Helpful (0)
Replies (3)0
Replies (3)
IUA Business Solutions's replyOfficial
18 Nov 2021, 09:27Dear Zodwa Madonsela
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply18 Nov 2021, 09:27
Official
Dear Zodwa Madonsela
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
ZM
Zodwa M's updateReviewer Update
18 Nov 2021, 12:09I need IUA to update my accounts , because their consultants told me that I have 5 policies with them when I only have 3 cell phones two other phones been claimed years ago. that means all this years they been charging me for the phones that I don't have anymore. My request to them as they said my account is on outstanding they must refund my money for those cell phones to my account to make sure there is no outstanding. And they are the one authorized those claim so I don't understand why they not updating their system.
ZM
Zodwa M's update18 Nov 2021, 12:09
Reviewer Update
I need IUA to update my accounts , because their consultants told me that I have 5 policies with them when I only have 3 cell phones two other phones been claimed years ago. that means all this years they been charging me for the phones that I don't have anymore. My request to them as they said my account is on outstanding they must refund my money for those cell phones to my account to make sure there is no outstanding. And they are the one authorized those claim so I don't understand why they not updating their system.
IUA Business Solutions's replyOfficial
18 Nov 2021, 16:28 Dear Zodwa Madonsela
We acknowledge receipt of your comments above.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly and assist you further.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly and assist you further.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply18 Nov 2021, 16:28
Official
Dear Zodwa Madonsela
We acknowledge receipt of your comments above.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly and assist you further.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly and assist you further.
Kind Regards
IUA COMPLAINTS TEAM