sP
sershan P
1 reviews | Active since Jun 2011
20 Oct 2021, 11:18
terrible service
I have had a cellphone insurance through edgars since 2012, this was for a blackberry 8520. i have changed phones multiple times since then and i have been unable to get through to anyone to update the policy, when i tried to do it in store they say they i should call the call centre to make changes, when you call the call centre you never get through. i now tried submit a claim for a Huawei p10 with F0ortunate Nckwane and i am told that they can not help me, surely if you can not help me with my claim then you should refund all the premiums that you have collected from me, please urgently respond as my next step is the ombudsman
Helpful (0)
Replies (7)0
Replies (7)
IUA Business Solutions's replyOfficial
20 Oct 2021, 11:45 Dear Sershan Pillay
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply20 Oct 2021, 11:45
Official
Dear Sershan Pillay
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's replyOfficial
20 Oct 2021, 11:50 Dear Sershan Pillay
Please note that your complaint has been redirected to Finrite.
A representative from Finrite will be in contact with you.
Kind Regards
IUA COMPLAINTS TEAM
Please note that your complaint has been redirected to Finrite.
A representative from Finrite will be in contact with you.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply20 Oct 2021, 11:50
Official
Dear Sershan Pillay
Please note that your complaint has been redirected to Finrite.
A representative from Finrite will be in contact with you.
Kind Regards
IUA COMPLAINTS TEAM
Please note that your complaint has been redirected to Finrite.
A representative from Finrite will be in contact with you.
Kind Regards
IUA COMPLAINTS TEAM
sP
sershan P's updateReviewer Update
20 Oct 2021, 12:03thank you for the response, i will update this post as go through the process.
This being transferred from place to place is a big part of the problem, when i called finrite this morning they transferred me to IUA, now you say you cant assist and transferred me back to them, not a very smooth process, hope it gets better.
This being transferred from place to place is a big part of the problem, when i called finrite this morning they transferred me to IUA, now you say you cant assist and transferred me back to them, not a very smooth process, hope it gets better.
sP
sershan P's update20 Oct 2021, 12:03
Reviewer Update
thank you for the response, i will update this post as go through the process.
This being transferred from place to place is a big part of the problem, when i called finrite this morning they transferred me to IUA, now you say you cant assist and transferred me back to them, not a very smooth process, hope it gets better.
This being transferred from place to place is a big part of the problem, when i called finrite this morning they transferred me to IUA, now you say you cant assist and transferred me back to them, not a very smooth process, hope it gets better.
sP
sershan P's updateReviewer Update
20 Oct 2021, 14:24no contact has been made with me as yet '
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sershan P's update20 Oct 2021, 14:24
Reviewer Update
no contact has been made with me as yet '
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sershan P's updateReviewer Update
20 Oct 2021, 15:18still no assistance
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sershan P's update20 Oct 2021, 15:18
Reviewer Update
still no assistance
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sershan P's updateReviewer Update
20 Oct 2021, 16:47Still no assistance?
What is the turnaround time to be assisted?
What is the turnaround time to be assisted?
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sershan P's update20 Oct 2021, 16:47
Reviewer Update
Still no assistance?
What is the turnaround time to be assisted?
What is the turnaround time to be assisted?
sP
sershan P's updateReviewer Update
21 Oct 2021, 08:09I just recieved an email that stated my device is not covered.
I have never received a policy document stating which device was covered, so I therefore assumed it was a broad cover for whichever device I owned at the time upto a value of R2000. How was I to know what cover it was exactly if I never received a policy document, this is completely unacceptable. If your company is not willing to settle my claim, then I would like all of my premiums to be refunded. Failing to fulfil either of the above, i will take the matter to the ombudsman. I need an answer on this by COB today or I will approach the ombudsman tomorrow
I have never received a policy document stating which device was covered, so I therefore assumed it was a broad cover for whichever device I owned at the time upto a value of R2000. How was I to know what cover it was exactly if I never received a policy document, this is completely unacceptable. If your company is not willing to settle my claim, then I would like all of my premiums to be refunded. Failing to fulfil either of the above, i will take the matter to the ombudsman. I need an answer on this by COB today or I will approach the ombudsman tomorrow
sP
sershan P's update21 Oct 2021, 08:09
Reviewer Update
I just recieved an email that stated my device is not covered.
I have never received a policy document stating which device was covered, so I therefore assumed it was a broad cover for whichever device I owned at the time upto a value of R2000. How was I to know what cover it was exactly if I never received a policy document, this is completely unacceptable. If your company is not willing to settle my claim, then I would like all of my premiums to be refunded. Failing to fulfil either of the above, i will take the matter to the ombudsman. I need an answer on this by COB today or I will approach the ombudsman tomorrow
I have never received a policy document stating which device was covered, so I therefore assumed it was a broad cover for whichever device I owned at the time upto a value of R2000. How was I to know what cover it was exactly if I never received a policy document, this is completely unacceptable. If your company is not willing to settle my claim, then I would like all of my premiums to be refunded. Failing to fulfil either of the above, i will take the matter to the ombudsman. I need an answer on this by COB today or I will approach the ombudsman tomorrow