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sJ
see J

1 reviews | Active since Jan 2019

11 Jan 2019, 14:40

Terrible

Horrible Customer Service. I struggled the first time I claimed for a tyre with them, I had to resort to threats to get my claim taken seriously. Now again its the same story, I have been emailing these people for almost two months with regard to claim that was rejected. simple queries are ignored, no communication. I wouldn't recommend them at all.

0
Replies (3)
IUA Business Solutions
IUA Business Solutions's reply11 Jan 2019, 15:32
Official
Dear Ms Jonas,

We regret to hear that our service has disappointed you and understand your frustration.  Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

Kind Regards

IUA COMPLAINTS TEAM


IUA Business Solutions
IUA Business Solutions's reply14 Jan 2019, 14:47
Official
Dear Ms Jonas,

Please note that a response has been sent to you on email.

Kind Regards,

IUA COMPLAINTS TEAM
sJ
see J's update15 Jan 2020, 16:27
Reviewer Update

Yha an email that takes zero accountability and shifting facts!